Terms of Service

Website: https://lunatarot.co.uk/
Operator: Alizen Company Rafał Bajgier, Jabłonica Polska 219, 36-213 Haczów, Poland. Business ID (NIP): 6861689704, REGON: 380647313.
Contact for orders, complaints and these Terms: info@lunatarot.co.uk

Important: The services offered on this website are provided for entertainment and inspiration only. They are not medical, legal, psychological or financial advice and are not a guarantee of any particular outcome. Services are available to adults aged 18 or over.

Last updated: 5 June 2026.

1. Introduction

These Terms of Service (“Terms”) set out the rules for using the website available at https://lunatarot.co.uk/ (“Website”), including how orders are placed and how the services consisting of the preparation and delivery of a written tarot interpretation (“Service”) are provided. By placing an order you confirm that you have read and accept these Terms.

2. Definitions

  • Operator – Alizen Company Rafał Bajgier, the trader identified above, who provides the Service.
  • Client / you – a natural person aged 18 or over who places an order via the Website.
  • Service – an individual, written tarot card interpretation prepared on the basis of the question(s) you submit and delivered to you by email.
  • Order – your request to provide the Service, placed through the form on the Website.

3. Nature of the Service

The Service is provided for entertainment and personal-reflection purposes only. Interpretations are co-created with the assistance of artificial intelligence and the Operator’s input. The Operator does not warrant that any interpretation is accurate, complete or that any event described will occur. You remain solely responsible for any decisions you make. The Service must not be relied upon as a substitute for professional medical, psychological, legal or financial advice.

4. Eligibility

You must be at least 18 years old to use the Service. By placing an order you confirm that you meet this requirement.

5. How the Service works

  1. You choose a package (for example, one, three or five questions, a Love Tarot reading, a dream interpretation or a horoscope).
  2. You describe your situation and submit your question(s) and any optional details (such as a date of birth) through the order form.
  3. After payment is received, the interpretation is prepared and sent to the email address you provide, typically within 2 hours and at the latest within the timeframe indicated on the Website.

6. Prices and payment

All prices are shown on the Website in pounds sterling (GBP) and include any applicable taxes. Payment is processed securely by our payment provider, Stripe (debit and credit cards). The Operator does not store your full card details. The contract is formed when your payment is confirmed.

7. Delivery

The Service is digital and is delivered by email to the address you provide. Please ensure your email address is correct and check your spam folder. If you do not receive your interpretation within the stated timeframe, please contact info@lunatarot.co.uk.

8. Your right to cancel (consumer cancellation)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have 14 days to cancel a contract concluded at a distance. However, because the Service is the supply of a digital/personalised service that begins immediately, the following applies:

  • By placing your order you expressly request that we begin providing the Service immediately, and you acknowledge that you will lose your right to cancel once the Service has been fully performed (i.e. once your interpretation has been sent to you).
  • If you cancel before the interpretation has been sent, you are entitled to a refund. If performance has already begun at your request, a proportionate amount may be charged for the part already performed.

To exercise the right to cancel, contact us at info@lunatarot.co.uk with a clear statement of your decision before the interpretation is delivered.

9. Complaints

The Operator provides the Service with reasonable care and skill, as required by the Consumer Rights Act 2015. If you are not satisfied with your interpretation, please contact info@lunatarot.co.uk describing the issue. We will review your complaint and, where appropriate, clarify the interpretation or prepare an additional reading free of charge. We aim to respond to complaints within 14 days.

10. Liability

Because the Service is provided for entertainment and inspiration only, the Operator is not liable for any decisions you make or actions you take on the basis of an interpretation. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.

11. Data protection

Your personal data is processed in accordance with our Privacy Policy, in line with the UK GDPR and Regulation (EU) 2016/679 (EU GDPR).

12. Governing law

These Terms are governed by the law applicable to the Operator’s place of establishment (Poland). If you are a consumer, you also benefit from any mandatory consumer-protection rules of the country in which you are habitually resident, including, for residents of the United Kingdom, applicable UK consumer law. Disputes may be brought before the competent courts in accordance with these rules.

13. Changes to these Terms

The Operator may update these Terms from time to time. Orders are governed by the version of the Terms in force at the time the order is placed.

14. Contact

Alizen Company Rafał Bajgier, Jabłonica Polska 219, 36-213 Haczów, Poland. Email: info@lunatarot.co.uk.